Amanda Riegle

Bachelor of Science in Information Technology

2013 - 2018

University of Massachusetts Lowell, Lowell, MA

Graduated: Feb 2018

GPA: 3.438, Cum Laude Honor Graduate

Associate of Science

2010 - 2013

Edison Community College, Piqua, OH

Graduated: Dec 2012

GPA: 3.2632, Phi Theta Kappa International Honor Society

High School Diploma

2006 - 2010

Versailles High School, Versailles, OH

Graduated: Jun 2010

GPA: 3.373

SheCodes React Development

2022

Graduated: Jun 2022

Credential ID: f7979df3498c5ab5f5b57469a467eca6

SheCodes Responsive Web Development

2022

Graduated: Apr 2022

Credential ID: cd6607230e8c97074b5541f2170bb7b9

SheCodes Plus: Front-end Development

2022

Graduated: Mar 2022

Credential ID: d2570e8de88447f93c79f06869662583

SheCodes Basics: Intro to Coding (Front-end)

2022

Graduated: Jan 2022

Credential ID: 6363a5f7183f999f45fb3ff3e724988e

Certificate in Network Technologies

2017 - 2018

Martinsburg College, Martinsburg, WV

Graduated: Aug 2018

Computer Technician

Dec 2022 - Present

Salary: $1,567 (NAF-03) Bi-weekly

U.S. Department of Defense

Sheppard Air Force Base, Wichita Falls, Texas

• Singlehandedly developed a Help Desk website (front-end and back-end); configured and deployed a web server for our organization's ticketing system. Hosted helpdesk website on https://it.sheppardfss.com.
• Developed and launched a landing page for IT services (https://www.sheppardfss.com).
• Migrated and launched a new business-wide domain controller that is up to current industry standards.
• Administers, analyzes and refines the Force Support Squadron (FSS) local area network (LAN) and FSS wide area network (WAN) system.
• Evaluates and fine tunes components to include hubs, switches. and routers to achieve peak efficiency within the network. Installs, configures, and troubleshoots network and application server hardware, network operating system software, and peripheral network activities.
• Coordinates, installs, and maintains applications software and hardware and software systems and ensures availability, integrity, efficiency, and reliability of services.
• Troubleshoots and diagnoses system failures to isolate source of problems.
• Handles and negotiates contracts with civilian and military vendors.
• Coordinates with base communications agencies in planning and developing new or additional network infrastructure capabilities.
• Functions as an FSS Client Support Administrator or Functional System Administrator (CSA or FSA) for mission critical and unit specific software application and hardware that operate on the network.
• Provides on-going technical support and assistance to users in the effective use of a wide range of applications, resolving end-user hardware, peripheral, and or software issues.
• Handles and manages NCR payment technologies including the installation and deployment of NCR equipment. Configures and maintains Aloha software via Aloha Configuration Center.

Network Specialist I

Oct 2019 - Mar 2020

Salary: $2,490 Bi-weekly

Regulatory Commission of Alaska

State of Alaska, Anchorage, Alaska

• Under the supervision of an Analyst Programmer V, managed and maintained agency information systems (computers, local area network, wide area network, wireless network, phone system, email system, fax system, print servers, copiers, scanners and audio recording system).
• Provided Desktop Support/Computer Security Programs installations; Maintained computer inventory control
• Server system administrator and network management
• Utilized Powershell in Administrator mode almost daily to remotely manage agency computers and devices. Set up Active Directories in Hyper-V. Configured, installed, and set up Cisco Switches.

Office Automation Assistant

Feb 2019 - Oct 2019

Salary: $1,440 Bi-weekly (GS-05)

U.S. Department of Defense

Joint Base Elmendorf-Richardson, Anchorage, Alaska

• Optimized varied functions of multiple office automation software to produce a wide range of documents, formats, etc.
• Utilized word processing software to create, copy, edit, store, retrieve, and print forms, memos, and letters and lengthy reports; used existing database or spreadsheet software to create, enter, revise, sort or calculate, and retrieve data for reports
• Implemented graphics software to provide graphs and charts for reports and presentations.
• Used a variety of automated systems (e.g., records management, electronic forms, electronic publications library, time and attendance, etc.)